The signs of churn and missed expansion are sitting in your customer base, waiting for someone to act on them.
The Customer Health Check
Every account in your customer base, scored.
Find the accounts at risk, the ones ready to grow, and the revenue riding on each.
One Health Check. Three documents.
Snapshot
Every account scored, with the revenue attached.
Insight report
The patterns behind the scores and the actions to take.
Gap list
What your data couldn't answer and what it would take to close the gaps.
This example uses fictional data. Ask for the full example report.
Services
What comes after your Health Check.
Customer Health Build-Out
Your customer success strategy, built from your Health Check results.
Customer Health Advisory
Ongoing strategy leadership for your team. Seren re-scores your accounts and adjusts the strategy to stay relevant to your customer base.
Customer Health Dashboard
A live view of account health across your customer base. Risk and growth opportunity update as your accounts change, so your team knows where to focus, in real time.
How we work
From your customer data to a strategy your team runs.
Share your customer data
You send an export of your accounts. It does not need to be clean. Part of the work is showing you what your data cannot tell you yet.
We score every account
Each account is scored against a health model built for B2B SaaS, showing the churn risk and growth opportunity within your customer base.
We walk you through what matters
We'll show you which accounts need saving, which can grow, and how much revenue is tied to each. You leave with a clear view of where to act first.
You choose what comes next
The Health Check shows what your customer success strategy needs to cover. From there, Seren builds it, leads it alongside your team, and gives you a live view of account health as it changes.
Seren is led by Nisha Kurani, who has spent 10+ years shaping customer experience strategy at SaaS startups. Find her on LinkedIn.
What would your Health Check show?
Every customer base holds a few surprises! Let's find yours.
Seren is taking its first clients at a founding rate.
See you in your inbox! Nisha replies within 24 hours.