The signs of churn and missed expansion are sitting in your customer base, waiting for someone to act on them.
The Customer Health Check
Every account in your customer base, scored.
Which accounts are at risk, and how much growth opportunity each one carries.
One Health Check. Three documents.
Snapshot
Every account scored, with the revenue attached.
Insight report
The patterns behind the scores and what to do about them.
Gap list
What your data couldn't answer and what it would take to close it.
This example uses fictional data. Ask for the full example report.
Services
What comes after your Health Check.
Customer Health Build-Out
Your customer success strategy, built from your Health Check results.
Customer Health Advisory
Ongoing strategy leadership for your team. Seren re-scores your accounts and adjusts the strategy to stay relevant to your customer base.
Customer Health Dashboard
A live view of account health across your customer base. Risk and growth opportunity update as your accounts change, so your team knows where to focus, in real time.
How we work
From your customer data to a clear next step.
Share your customer data
You send an export of your accounts. It does not need to be clean. Part of the work is showing you what your data cannot tell you yet.
We score every account
Each account is scored against a health model built for B2B SaaS, showing the churn risk and growth opportunity within your customer base.
We walk you through what matters
We'll show you which accounts need saving, which can grow, and how much revenue is tied to each. You leave with a clear view of where to act first.
You decide what comes next
The findings show what a customer success strategy for your business needs to cover. Building it is the next step.
Seren is led by Nisha Kurani, who has spent 10+ years shaping customer experience strategy at SaaS startups. Find her on LinkedIn.
What would your Health Check show?
Every customer base holds a few surprises! Let's find yours.
Seren is taking its first clients at a founding rate.
See you in your inbox! Nisha replies within 24 hours.